Our Story
Founded in Sydney, Australia during May 2014 Shippit launched in February 2015. From humble beginnings working with a handful of fashion and homeware boutiques in Sydney’s famous Surry Hills, Shippit now powers delivery for hundreds of retailers across Australia sending thousands of deliveries every single month. Our software is trusted by retailers of all sizes and formats.
Shipping made simple
Our Story
Founded in Sydney, Australia during May 2014 Shippit launched in February 2015. From humble beginnings working with a handful of fashion and homeware boutiques in Sydney’s famous Surry Hills, Shippit now powers delivery for hundreds of retailers across Australia sending thousands of deliveries every single month. Our software is trusted by retailers of all sizes and formats.
Shipping made simple
Seamless Integration
Integrate orders from one or many sales channels
Fast Fulfilment
We'll make packaging & carrier decisions so you get orders out the door faster
Multiple Carriers
Book with one carrier or many in a single click
Seamless Integration
Integrate orders from one or many sales channels
Fast Fulfilment
We'll make packaging & carrier decisions so you get orders out the door faster
Multiple Carriers
Book with one carrier or many in a single click
Turn shipping into your competitive advantage
Convert More Sales
We let you offer delivery options to you can convert more sales
Automate Shipping & Returns
We streamline make shipping decisions for you so you can focus on doing what you love
Reduce Complaints
We keep customers informed for you with a terrific experience that stops people begging you for updates
Turn shipping into your competitive advantage
Convert More Sales
We let you offer delivery options to you can convert more sales
Automate Shipping & Returns
We streamline make shipping decisions for you so you can focus on doing what you love
Reduce Complaints
We keep customers informed for you with a terrific experience that stops people begging you for updates
16%
Cost Savings
98%
Reduction in complaints
99.5%
Customer Satisfaction
1.6 Days
Average Delivery time
16%
Cost Savings
98%
Reduction in complaints
99.5%
Customer Satisfaction
1.6 Days
Average Delivery time
“I really love this service. It means we can grow our online sales without having to deal with increases in customer complaints or queries.”
“I really love this service. It means we can grow our online sales without having to deal with increases in customer complaints or queries.”
It literally solved all of my shipping issues. I wish I had known about Shippit earlier
It literally solved all of my shipping issues. I wish I had known about Shippit earlier
We’ve got answers to your questions
Can I cancel my account at anytime?
Yes. No lock in contracts means you can cancel your account at anytime.
Can I bring my own carrier accounts?
Sure! You can even set this up yourself from inside the app. Since we don’t own the accounts, these bookings won't be covered by our Customer Happiness team.
What is your support like?
We have Australian support agents ready to help and keep your deliveries on track. Queries are generally answered within the hour during business hours, Mon-Fri.
What happens if I go over my monthly limit?
With the exception of the Start Plan, you don’t need to upgrade your plan for temporary sales spikes. We’ll simply charge you for additional bookings made during your billing period.
Can I link multiple accounts together?
Yes. You can easily combine multiple accounts so they can be managed with just one login.
What payment methods are required?
Billing for shipping and software is by credit card only. High volume clients, please get in touch for separate arrangements.
We’ve got answers to your questions
Can I cancel my account at anytime?
Yes. No lock in contracts means you can cancel your account at anytime.
Can I bring my own carrier accounts?
Sure! You can even set this up yourself from inside the app. Since we don’t own the accounts, these bookings won't be covered by our Customer Happiness team.
What is your support like?
We have Australian support agents ready to help and keep your deliveries on track. Queries are generally answered within the hour during business hours, Mon-Fri.
What happens if I go over my monthly limit?
With the exception of the Start Plan, you don’t need to upgrade your plan for temporary sales spikes. We’ll simply charge you for additional bookings made during your billing period.
Can I link multiple accounts together?
Yes. You can easily combine multiple accounts so they can be managed with just one login.
What payment methods are required?
Billing for shipping and software is by credit card only. High volume clients, please get in touch for separate arrangements.
The simplest way to take control of your deliveries
Fulfill orders and track shipments anywhere you are, anytime you like.
It’s cloud-based software for retailers that takes the guesswork out of shipping decisions and makes deliveries beautiful.
The simplest way to take control of your deliveries
Fulfill orders and track shipments anywhere you are, anytime you like.
It’s cloud-based software for retailers that takes the guesswork out of shipping decisions and makes deliveries beautiful.
Business Goals
Reduce shipping costs and simplify delivery booking and tracking
Having grown the business into a well known and loved brand, IN BED needed to find a shipping solution that would save them time and money so they could continue to focus on creating amazing products and experiences for their loyal customers.
Pain Points
- Shipping Costs: With every significant increase in AusPost’s parcel delivery rates, IN BED needed to make a choice between charging customers more for delivery or wear the impact on profit margins.
- Missed Deliveries: At the mercy of Australia Post’s prepaid satchel service, IN BED customers were unable to track the progress of their delivery. For a great portion of customers, the experience often ended in a missed delivery.
- Customer Complaints: Customer enquiries led to IN BED needing to launch investigations with AusPost direct to investigate the whereabouts of missing parcels, meaning loads of time spent waiting for an answer and dealing with irate customers.
Shippit Delivered
Discounted shipping rates and an amazing delivery experience for customers
IN BED ships all online orders to customers using Shippit’s approved carrier network. The retailer is now in control of the end-to-end delivery experience for their customers, leaving nothing to chance.