Flexible, self-serve returns for your customers

Coordinate returns without the hassle. Our self-serve, automated returns portal empowers your customers to return their orders when and how they want to.

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Did you know that 53% of Aussie online shoppers* review your returns policy before purchasing?

Branded self-serve returns

Share a returns experience worth coming back for. It only takes a few clicks for your customers to request a return, choose a return method and download a label.

Keep customers updated: Transparent, trackable returns

Track your returns from return requested to deliver, and keep customers up to date via automated notifications.

Stay on top of return reasons and costs

Keep track of your return shipping costs, and your returns history in one central location.

Place a return in 3 simple steps

1. Submit request via portal

Login using your email address and order number. Select return item, reason and return method.

2. Download return label

If pre-approved, instantly download and print return label.

3. Pack & return item

Drop off item at any Australia Post postbox or post office, or book courier pick up.

A returns experience your customers will love

Branded self-service returns.

Allow customers to request a return online, download the return label, and organise item drop off or pick up.

Rules for instant approvals.

Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.

Flexible return options.

Give customers the option to drop off their return to any Australia Post postbox or post office or have it picked up by courier.

Flexible returns for retailers

Customisable return rules.

Customise return reasons and conditions to suit your business and determine what requests get pre-approved.

Inexpensive shipping rates, ready to switch on

Our community of merchants and partnerships with Australia’s best carriers gives you exclusive access to competitive shipping rates.

Easy to set up, easy all-round.

Our ready-to-go integrations with all leading eCommerce platforms like Shopify and Magento allows you to display product details and photos in your returns portal.

Reporting

Keep track of your return shipping costs, plus view your returns history.

Track return requests in one place

1. Review requests

View pre-approved return requests, and just approve or reject out of policy requests.

2. Track progress

Track the delivery status for approved returns, all in one place.

3. Mark as complete

Mark return as complete once you’ve resolved the request, and view your returns history.

Frequently asked questions

Who can use Shippit Returns?

Right now Shippit Returns is only available to merchants that use Shopify (incl. Shopify Plus) or Magento 2.

Are there any restrictions with Shippit Returns?

To offer drop off as a return delivery option, merchants must have an Australia Post account with an eParcel Post Returns code (weight restrictions apply).

To offer courier pick up as a return delivery option, merchants can use Shippit’s discounted rates with Fastway, Allied and Couriers Please - ‘bring your own’ rates is currently unavailable.

We also currently support domestic returns only.

Can the customer pay for the return shipping cost?

Right now we don’t support payments by customers for return shipping. The merchant covers the cost of the return shipping once the customer return request is approved. If you don’t offer a free returns policy, you will need to deduct the shipping fee from the customer’s refund.

What options do I have for return locations?

Right now items must be returned to the primary pick up address set up in Shippit.

How do I get started with Shippit Returns?

Just contact us to add Returns to your existing Shippit subscription plan.

If you’re new to Shippit, you’ll need to first integrate your Shopify or Magento 2 shopping cart. If you’re an existing customer, simply update your settings in Shopify and Magento 2 to allow Shippit to retrieve product details and photos in your returns portal.

You’ll then need to set up your return rules, configure branding for your portal, and connect your Australia Post account to enable drop off.

How much does it cost?

Returns is currently available as an optional ‘add-on’ on our Grow, Unleash and Empower plans. You'll simply get charged a small fee for every return request, plus any return shipping costs you incur if you use courier pick up. Visit our pricing page for more info.

Source: *UPS Pulse of the Online Shopper Asia Pacific Study 2019