Did you know that 53% of Aussie online shoppers* review your returns policy before purchasing?
Branded self-serve returns
Keep customers updated: Transparent, trackable returns
Stay on top of return reasons and costs
Place a return in 3 simple steps
1. Submit request via portal
2. Download return label
3. Pack & return item
A returns experience your customers will love
Branded self-service returns.
Allow customers to request a return online, download the return label, and organise item drop off or pick up.
Rules for instant approvals.
Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.
Flexible return options.
Give customers the option to drop off their return to any Australia Post postbox or post office or have it picked up by courier.
Flexible returns for retailers
Customisable return rules.
Customise return reasons and conditions to suit your business and determine what requests get pre-approved.
Inexpensive shipping rates, ready to switch on
Our community of merchants and partnerships with Australia’s best carriers gives you exclusive access to competitive shipping rates.
Easy to set up, easy all-round.
Our ready-to-go integrations with all leading eCommerce platforms like Shopify and Magento allows you to display product details and photos in your returns portal.
Keep track of your return shipping costs, plus view your returns history.
Track return requests in one place
1. Review requests
2. Track progress
3. Mark as complete
Frequently asked questions
Who can use Shippit Returns?
Are there any restrictions with Shippit Returns?
To offer courier pick up as a return delivery option, merchants can use Shippit’s discounted rates with Fastway, Allied and Couriers Please - ‘bring your own’ rates is currently unavailable.
We also currently support domestic returns only.
Can the customer pay for the return shipping cost?
What options do I have for return locations?
How do I get started with Shippit Returns?
If you’re new to Shippit, you’ll need to first integrate your Shopify or Magento 2 shopping cart. If you’re an existing customer, simply update your settings in Shopify and Magento 2 to allow Shippit to retrieve product details and photos in your returns portal.
You’ll then need to set up your return rules, configure branding for your portal, and connect your Australia Post account to enable drop off.
How much does it cost?
Source: *UPS Pulse of the Online Shopper Asia Pacific Study 2019